Returns

We always do our best to offer the best quality products. But, we do understand occasionally you may need to send an item back. Our policy is to offer refund or exchange on online orders & exchange only on in store sales, aiming to keep your shopping experience with us a happy one. However, please read before purchasing. We do not offer returns on made to order or sample items. All deposit’s are non refundable.

 

How to return and exchange Online Sales

We are happy to accept for refund/ exchange, any item that is unworn and still fitted with all tags and labels/original packaging and that is returned to us within 7 days of purchase. If your item is faulty please contact us within 24 hours & please ensure to keep all tags still attached to the item, if these have been removed we will not accept the return, any item that has traces of fake tan/marks or perfume we will not be accepted. Please include your original receipts in package.

In store Sales

We are happy to accept for exchange any item that is unworn and still fitted with all tags and labels/original packaging and that is returned to us within 7 days of purchase. If your item is faulty please contact us within 24 hours & please ensure to keep all tags still attached to the item, if these have been removed we will not accept the return, any item that has traces of fake tan/marks or perfume we will not be accepted. Please include your original receipts in package.

 

Exchanges

  • You can exchange your item for another size or another item.
  • All exchanges are based on availability.
  • If the replacement item is less expensive than the original, the difference will be given on a credit note
  • For online/telephone sales we do not cover your shipping costs back to us.

 

Sale items

  • Sale or reduced item’s can only be returned for store credit. This does not affect your statutory rights.
  • We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.

 

Processing time

  • Refunds other than cash payments, generally take 1-3 working days to be credited back to your original method of payment.

If we find any of the below we will contact you and will possibly post the item back to you.

Make Up
Fake Tan
Perfume
Late Returns.