Delivery usually takes 1-3 days. All deliveries are tracked and must be signed for.
Please allow 1-2 days for processing from time of order.
We always do our best to offer the best quality products. But, we do understand occasionally you may need to send an item back. Our policy is to offer refund or exchange on online orders & exchange only on in store sales, aiming to keep your shopping experience with us a happy one. However, please read before purchasing. We do not offer returns on Made to Order or Pre Order Styles. All deposit’s are non refundable. This does not affect your statutory rights.
How to return and exchange
To return an item please email email@example.com with your order number and we will email you a returns form to be filled out and returned with the parcel.
We are happy to accept for refund/ exchange, any full price item that is unworn and still fitted with all tags and labels/original packaging and that is returned to us within 14 days of purchase. Orders must be received back within 14 days. The returns period starts from the first day of attempted delivery.
If your item is faulty please contact us within 24 hours & please ensure to keep all tags still attached to the item, if these have been removed we will not accept the return, any item that has traces of fake tan/ make up marks or perfume will not be accepted. Please include your original receipts in package. (Please note: We do not refund the cost of shipping)
Please note on all refunds we will refund total amount minus shipping + 2% transaction fee.
In store Sales
We are happy to accept for exchange any item that is unworn and still fitted with all tags and labels/original packaging and that is returned to us within 14 days of purchase. If your item is faulty please contact us within 24 hours & please ensure to keep all tags still attached to the item, if these have been removed we will not accept the return, any item that has traces of fake tan/marks or perfume will not be accepted. Please include your original receipts in package.
- We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.
- You can exchange your item for another size or another item.
- All exchanges are based on availability.
- If the replacement item is less expensive than the original, the difference will be given on a credit note
- For online/telephone sales we do not cover your shipping costs back to us.
- Sale or reduced item’s can only be returned for store credit/ exchange. We do not offer refund on reduced item’s. They have been reduced in price for this reason.
Made to Order Items
- We do not accept any returns on our made to order styles.
- 50% deposit is required to place an order from our made to order styles. Deposits are Non Refundable
- All forms of deposits are Non Refundable
- We accept deposits on all items available within our store. Depending on the item we hold deposits for x8 weeks
- Please allow 5-10 days for your return to be processed.
We do not accept the following returns –
Any item that has been worn or washed.
Any item with fake tan | make up |perfume |Body Odour ( Please be extremely careful when trying on an item of clothing for these reasons)